Tag: #Import 2024-09-24 14:50

  • Keep customers who find your online subscription too expensive with better UX

    Keep customers who find your online subscription too expensive with better UX

    Recently I attempted to cancel an Audible membership that renewed automatically after a free trial. Before online subscriptions, the process of cancelling a service will usually involve a call centre, getting asked some some questions by the customer support team, then being transferred to the accounts or sales department. At this point a more savvy…

  • The loudness of the internet

    The loudness of the internet

    Blogs and social media posts have become too righteous. Online, places to take refuge from the yelling are sparse. There was a time when blogs were a way to escape the drudgery of traditional news. Now the news feels increasingly like a place to relax and unwind. Few write to bring others joy and even…

  • Simple questions about loving our work

    Simple questions about loving our work

    Do you love your work the way a dancer loves dancing and a painter loves painting? If not, why is your work less important to you than theirs is to them? — Marcus Aurelius, The Meditations: An Emperor’s Guide to Mastery Work that is enjoyable becomes a passion. Today, we do not optimize for passion…

  • The forgotten art of fun at work

    The forgotten art of fun at work

    For all the times we value no sugar-coating, we forget to tell teams how to say things with a smile. For all the times we value efficiency, we forget to tell teams how to do things with joy. For all the times we value risk-taking, we forget to tell teams to receive the results with…

  • Focus today, grow tomorrow

    Focus today, grow tomorrow

    A company’s product line can easily become bloated. Without proper discipline it will develop new ideas at the sight of every potential new customer, like a mad teenager picks up instruments to impress each new school crush. As the crush fades, it takes with it the interest in the instrument. What remains is the heap…